Carreterra Federal Chetumal-Puerto Juarez Km 298,
El Marlyn Azul,
Mexico,
77710,
Quintana Roo
-
Close to Mayakoba Beach
Perfect
8.6
9.1
/10
3.9
4.6
/5
Loved by guests
Friendly staff
Beautiful beach
Spacious rooms
Delicious food
"The hotel is located in an exclusive luxury property complex away from playa del carmen."
FENG Q from United Kingdom
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"It was big enough that everyone could spread out, then resort never felt packed."
Erin from United States
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"Beautifully nested within the jungle; top notch service from all the employees; clean, modern, and very comfortable facilities."
SERGIO from United States
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Alila Mayakoba, a 5-star resort, features the Mayan Oasis Spa with six massage rooms and access to El Camaleón Golf Club. This luxurious property offers tranquil lagoons and is surrounded by nature trails.
Rooms & Amenities
Each of the 214 air-conditioned rooms at Alila Mayakoba features a flat-screen TV, an iPod docking station, and a minibar with non-alcoholic beverages replenished daily. Some units offer seating areas and views of the sea or canals.
Dining Options
Dining options include Casa Amate for fine dining, Cocina Milagro that emphasizes fresh and local ingredients, and seafood at Sotavento. Guests can also explore nearby restaurants like La Laguna and Punta Bonita, both less than 1 km away.
Leisure & Activities
The resort boasts three outdoor swimming pools, a health club, and tennis courts. Activities like golfing, boating, and whale watching are available, providing guests with various recreational choices.
Services & Access
Alila Mayakoba features a meeting space of 600 m² suitable for events. Cancun International Airport is the nearest airport, located approximately 30 km away, ensuring convenient transportation access.
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
King Room Plunge Pool Beach Front
3 persons
50 m²
1 King-size bed
Shower
Coffee machine
room details
Double Room Two Double Beds Lagoon View
4 persons
50 m²
2 Double beds
Lagoon view
Shower
Coffee machine
room details
Ocean View Studio Plunge Pool
3 persons
76 m²
1 King-size bed
Ocean view
Shower
Coffee machine
room details
Suite Plunge Pool Lagoon Area
3 persons
100 m²
1 King-size bed
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Getting around
Comprehensive guide to transport options for seamless travel
City Centre
El Marlyn Azul
8.3
km
Airports
Aeropuerto de Playa del Carmen (PCM)
12.9
km
Cancun (CUN)
47.7
km
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
No smoking on site
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Hairdresser
Fireplace
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Cycling
Tennis court
Golf course
Archery
Yoga class
Sports trainer
Fishing
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Kids club
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Sun terrace
Garden area
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Make up services
Room features
Wi-Fi in rooms
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Bathtub
Free toiletries
Bathroom telephone
Media
Flat-screen TV
Direct dial telephone
CD player
AM/FM alarm clock
Room decor
Curtains
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Dining Onsite
Alila Mayakoba offers four unique dining venues, each showcasing the vibrant flavors of the Yucatan Peninsula and beyond. Guests can savor diverse culinary experiences in a family-friendly atmosphere and modern settings, ensuring a delightful meal for every palate.
Cocina Milagro
Mexican
Ambiance
Family friendly, Modern
Key Offerings
A menu that caters to gluten-free and dairy-free preferences, featuring authentic Mexican flavors crafted to please the whole family.
Reservation
Yes
Breakfast, Lunch, Dinner
Casa Amate
Latin American
Ambiance
Modern
Key Offerings
An inviting space to enjoy contemporary Latin American dishes in a chic setting, perfect for a casual meal or special occasion.
Reservation
No
Hours vary.
Tinta del Pulpo
Mexican
Ambiance
Modern
Key Offerings
A blend of traditional and modern Mexican dishes, offering guests a vibrant dining experience infused with local culture.
Reservation
No
Hours vary.
Sotavento
Mediterranean
Ambiance
Modern
Key Offerings
A selection of vegan and gluten-free Mediterranean dishes served for lunch and dinner, complemented by a relaxed atmosphere.
Reservation
Yes
Lunch, Dinner
Vegan Bar
Vegan
Ambiance
Family friendly, Modern
Key Offerings
Offers a variety of inventive vegan dishes in a welcoming environment, perfect for health-conscious diners.
Reservation
No
Hours vary.
Location
Carreterra Federal Chetumal-Puerto Juarez Km 298,
El Marlyn Azul,
Mexico,
77710,
Quintana Roo
Map view
Carreterra Federal Chetumal-Puerto Juarez Km 298,
El Marlyn Azul,
Mexico,
77710,
Quintana Roo
City landmarks
Golf Course
El Camaleon Golf Course
1.2
km
Landmark
Punta Bete
1.5
km
Landmark
Playa
2.4
km
Museum
Zona Arqueologica Tulum
2.0
km
Beach
Xcalacoco
2.7
km
Event hall
Salon Tres Rios I
2.7
km
Landmark
Punta Venado
3.9
km
Golf Course
Grand Coral Golf Riviera Maya
3.5
km
Beach
Grand Coral Beach Club
4.4
km
Landmark
Church of Guadalupe
6.1
km
Gallery
Galeria Luis Sottil
5.9
km
Landmark
Xavage Park by Xcaret
6.7
km
Restaurants
Brisas Restaurant
70 m
Carretera Federal Cancun-Playa del Carmen km 298 Fairmont Mayakoba Hotel
OllaCeviche Bar
4.1
km
Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad
OllaCeviche
280 m
Andaz Mayakoba Resort Riviera Maya Carretera Federal Cancun - Playa del Carmen Km 298. Playa del Carmen-Solidaridad
Punta Bonita at Rosewood Mayakoba
570 m
Ctra. Federal Cancun Rosewood Mayakoba
The Tomahawk Den
3.6
km
Carretera Federal Chetumal-Puerto Juarez Km 298 Banyan Tree Resort- Mayakoba
Cello
3.6
km
Carretera Federal Chetumal-Puerto Juarez Km. 298 Banyan Tree Mayakoba Resort
Reviews and Ratings
Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
8.6
8.6/10 based on 130 reviews
Benjamin
United States,
February
2025
6.4/10
While the hotel offers spacious and nicely designed rooms, my experience was marred by service issues and disappointing dining options. The pool area was enjoyable, but the beach was less than ideal with seaweed. Overall, I found the stay not to meet the expectations for the price paid, citing inconsistencies in service and food quality as major downsides.
Rooms
9.0
The rooms we had were absolutely massive and very comfortable, making it a great space for our family.
Service
5.0
Service was hit-or-miss; while some staff were attentive, others were unhelpful and lacked urgency when problems arose.
Location
7.0
The hotel's location is unique, nestled between the beach and lush tropical gardens, but the beach wasn't as picturesque as I had hoped.
Dining
5.0
Dining was quite disappointing; the variety was lacking, and the food quality at most restaurants didn't meet expectations, aside from one positive dinner experience.
Facilities
7.0
The pool area was nicely maintained and a pleasant place, though getting around the large property could be a hassle.
Shirley
United States,
February
2025
9.4/10
I had an incredible stay at this resort! The ambiance felt like a piece of paradise with lush greenery right by the beach. The service was attentive and delightful, especially from my server at the pool who made sure we had everything we needed. The breakfast buffet was the highlight where everything tasted fresh and homemade! However, the beach was dealing with some seaweed issues which was a bit of a letdown.
Rooms
10.0
Our beachfront room with a plunge pool was exceptionally nice and provided an incredible view of the lagoon where we even spotted crocodiles and turtles swimming.
Service
10.0
The service was absolutely amazing! Every staff member was eager to help with any request, and it felt like they genuinely cared about making our experience special.
Location
10.0
The location was breathtaking, nestled among tropical gardens and right on the beach. It provided a peaceful atmosphere away from the hustle and bustle.
Dining
9.0
Dining here was a treat! The breakfast at Cocina Milagro was the best I've ever had with a great variety and fresh options. I particularly loved the outdoor quesadilla station!
Facilities
8.0
The resort offered wonderful facilities, including clean and well-maintained gym and pool areas, though the beach could have been kept cleaner.
Robert
United States,
February
2025
8.8/10
My stay at Andaz Mayakoba was truly exceptional, being surrounded by both lush jungle and stunning beach views. The rooms were not only spacious and clean, but also offered incredible comfort. The staff was genuinely welcoming and attentive, making our family feel right at home. However, while breakfast was consistently excellent, dinner options didn't quite match the same level of quality. Overall, it felt like a beautiful escape, but it could use some improvements in dining variety.
Rooms
9.0
The rooms were spacious, clean, and very comfortable, with great amenities and wonderful views.
Service
10.0
The service was outstanding, with staff members like Dennise and Valeria going above and beyond to assist us throughout our stay.
Location
10.0
The location is an unusual and beautiful combination of vibrant jungle and a relaxing beach resort, creating a serene atmosphere.
Dining
7.0
Breakfast was a delight with a fantastic buffet, but dinner options felt somewhat limited and could use enhancement.
Facilities
8.0
The facilities were well-maintained, offering everything we needed for relaxation and fun, including a great pool area.
Paul
United States,
February
2025
7.2/10
I had a mixed experience at Andaz Mayakoba. The rooms were clean and comfortable, which I appreciated, and the personal touches from the staff were nice. However, the dining options were quite disappointing, and the service felt inconsistent. Overall, I enjoyed the resort's ambiance, but I expected more, especially in terms of food and evening entertainment.
Rooms
9.0
The rooms were spacious, clean, and beautifully decorated, making for a comfortable stay.
Service
6.0
While the staff was friendly, the service was sometimes slow and not very professional, leading to some frustrating moments.
Location
9.0
The resort was set in a stunning environment, nestled between the beach and the lush jungle, which was a highlight of the trip.
Dining
5.0
Dining was a major letdown; the all-inclusive food options were limited and often required trips to other resorts for decent meals.
Facilities
8.0
The facilities, including the pool area and beach access, were well-maintained and beautiful, contributing to the luxury feel.
Chris
United States,
December
2024
8.8/10
My stay at this hotel was an incredible experience overall. The service was top-notch with staff genuinely caring about our comfort. The amenities were impressive and made for a luxurious stay. However, the dining options were slightly limited and the beach view could have been better. The high price was justified in many aspects, but it might be a concern for some.
Rooms
9.0
The rooms were spacious and very clean, equipped with comfortable amenities including robes and slippers.
Service
10.0
The service was very attentive, with some staff truly going above and beyond to make our stay memorable.
Location
9.0
Set in lush tropical gardens and by the lagoon, the location is peaceful and close to nature, making it family-friendly.
Dining
7.0
Dining options were much more limited than I expected, but the quality of food was great with varied choices.
Facilities
9.0
The facilities were luxurious and included amenities like cabanas by the pool and various water activities.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
At the hotel Alila Mayakoba guests are invited to a full breakfast served for free.
Pets
Pets are allowed on request.
Languages
English, Spanish, Portuguese, Russian
Number of rooms:
214
Former name
andaz mayakoba resort riviera maya, by hyatt
FAQs
About Alila Mayakoba
What time is check-in and check-out at Alila Mayakoba?
Check-in is at 15:00 and check-out is at 12:00.
How far is Alila Mayakoba from Cancun International Airport?
The hotel is 45 km from Cancun International Airport.
What dining options are available at Alila Mayakoba?
There are four on-site restaurants serving local and international cuisine.
Are there activities for children at Alila Mayakoba?
The hotel features a kids' club with engaging activities for children.
What wellness facilities are available at Alila Mayakoba?
The hotel features a Mayan Oasis Spa with hydrotherapy facilities and multiple treatment options.
Is there a pool at Alila Mayakoba?
Guests can enjoy an outdoor swimming pool at the hotel.
Does Alila Mayakoba offer airport shuttle services?
Airport shuttle services are available for a fee.
Is parking available at Alila Mayakoba?
Free private parking is available on-site.
What room amenities does Alila Mayakoba provide?
Rooms include air conditioning, a flat-screen TV, a minibar, and coffee/tea making facilities.
What are some nearby restaurants to Alila Mayakoba?
Nearby restaurants include Punta Bonita at Rosewood Mayakoba (0.5 km) and El Puerto (1 km).
What languages are spoken by the staff at Alila Mayakoba?
The staff at the hotel speaks English and Spanish.
Is Wi-Fi available at Alila Mayakoba?
Free Wi-Fi is available throughout the property.
What activities can guests participate in at Alila Mayakoba?
Guests can enjoy activities like snorkeling, canoeing, and tennis.